A Tech Easy Living Store in Urbandale, IA Closed now

Reviews about A Tech Easy Living Store

• ★ ★ ★ ☆ ☆

  December 10, 2019, by Susan Conner
  I loved the ease of meeting with a representative from A Tech Easy Living Store and discussing the products available. I also loved the ease of getting our central vacuum and security system roughed in and scheduled quickly. Everything done within a week and a half! What I found less than satisfactory was having our central vacuum and security system installed. I called our rep to say that we wanted to go ahead with installation. I told him everything we wanted and was told that their scheduler would call me. I didn't hear from the scheduler for a week and at that time I called her. That was disappointing and there was never any apology from her regarding my having to call her. (This ultimately made installation take two weeks instead of one). The installers came when requested and the central vacuum was installed exactly as expected. The security system seemed to be installed but we were left no documentation as to how to use it. The installers came Tuesday morning and I waited until Thursday and then called our rep (I waited hoping someone would call me). Our rep had to talk to a couple of people but then called me back to let me know that the installers thought we were hooking up the system to a phone line and since we didn't have a phone line they didn't do the entire installation. I can handle confusion, what I can't handle is not informing me of this issue. Two days after installation and no one bothered to call and inquire about this? Really. I told our rep what we wanted (the same as we had requested before - no hook up to our nonexistent phone line). He told me that the scheduler would call me to set up a time to go over the system. I told him of the issue that we had had previously and he told me she sat just behind him and that she would call me soon. When I hadn't heard from her in over 24 hours, I called our rep again and he said that she was out of the office that she'd call me Monday. Instead, I was called late afternoon on Tuesday. Was asked if the installer could come the following day. The answer was no. I was told that installers can only come between 8-9am, lunch time, and the latest is 3pm. She inquired after having lunch time work, in which I said no that my husband and I both work and the response from her was, "Well, can't you come home for lunch?" This was snippy and rude in my mind. We finally found a time that wouldn't cause my husband or I to have to miss a half day of work - which ultimately was good because the installer only had to be here for 15 minutes to finish installing the system and give me the instruction booklet which we would have appreciated the first time that they came. I love the products just am VERY ill-impressed with the scheduling and customer service from the scheduling department.