The Tile Shop in Urbandale, IA Open now

Reviews about The Tile Shop

• ★ ☆ ☆ ☆ ☆

  July 24, 2019, by J Swanson
  If no stars were an option that is what I would give this business. I rarely write reviews because I don’t like being negative but this business truly deserves a bad review. First, I was helped last spring after a VERY long wait by someone who loaded up our order with more tile and supplies than we needed. I really trusted this sales person was doing their job... Then I called a few months later after our project was finished in the fall to ask about returning the unnecessary items and was told I had 12 months. After attempting to return the extra items I was informed there is a six month policy and I had missed it. At no time while spending thousands of dollars on tile was this explained to me and they definitely added hundreds in unnecessary footage and supplies. How do you help your bottom line at the Tile Shop? Is it by taking advantage of someone expecting your help and expertise? Or is it by failing to give a consistent return policy? Avoid this business and just go to Lowe’s or another big box store. The service will likely be the same, or better and less expensive.